up
Shipping Policy
- Processing Time:
- Orders are processed within 1-2 business days after the payment is confirmed.
- Orders placed after [time, e.g., 2 PM] will be processed on the next business day.
- Shipping Rates & Delivery Estimates:
- Standard Shipping: [e.g., $5 flat rate], estimated delivery within 3-5 business days.
- Express Shipping: [e.g., $15 flat rate], estimated delivery within 1-2 business days.
- Note: Shipping times may vary based on the destination and any potential delays.
- International Shipping:
- We currently offer international shipping to [list of countries/regions].
- Delivery estimates for international orders are typically 10-15 business days.
- Customs and Duties: International orders may incur customs fees or import taxes. These are the responsibility of the customer.
- Order Tracking:
- Once your order is shipped, a tracking number will be emailed to you.
- You can track your order through [link to tracking website or your website’s order tracking page].
Refund Policy
Return Policy
- Eligibility for Returns:
- Items may be returned within 30 days of purchase.
- To qualify for a return, items must be:
- Unused, unwashed, and in their original packaging.
- In the same condition that you received them.
- Non-Returnable Items:
- Certain items are not eligible for return, including perishable goods, customized items, and gift cards.
- Return Process:
- To initiate a return, please contact our support team at [email or phone number] with your order number.
- Once your return is approved, send your item to: [Return address].
- Return Shipping Costs: Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
- Refunds:
- Once we receive your return, we will inspect the item and notify you of the status.
- Approved refunds will be processed to the original payment method within 7-10 business days.
Cancellation / Return / Exchange Policy
- Exchange Policy:
- We accept exchanges for items that are defective or damaged. If you need to exchange an item, contact us at [support contact].
- Exchanges are subject to product availability.
4. Contact Us
- For questions or concerns about our Shipping and Return Policy, please reach out to our customer support team at [support email and/or phone number].