Refund and Return Policy
Effective Date: [Date]
1. Introduction
At All India Snacks (“we,” “our,” or “us”), we strive to provide high-quality snacks and a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below to understand your options.
2. Returns
2.1 Eligibility
You may return products within 10 days of receiving your order if:
- The product is unused, unopened, and in its original packaging.
- The product is not a perishable item or one that is otherwise non-returnable for hygiene or safety reasons.
2.2 Non-Returnable Items
Due to the nature of our products, the following items are non-returnable:
- Perishable items, including snacks with short shelf lives.
- Customized or personalized products.
- Products that have been opened or used.
2.3 How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at [contact@allindiansnaks.com] to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: Once your return request is approved, you will receive a Return Authorization Number and instructions on how to return the product.
Return Shipping: Pack the product securely in its original packaging and include the Return Authorization Number. Ship the product to the address provided in the return instructions. You are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
3. Refunds
3.1 Refund Processing
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow [10] business days for the refund to be processed and reflected in your account.
3.2 Partial Refunds
In some cases, a partial refund may be issued if:
- The returned product is not in its original condition, damaged, or missing parts.
- You return only part of a multi-item order.
4. Exchanges
We do not offer exchanges. If you need a different product or size, please return the original item and place a new order for the replacement item.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [contact@allindiansnaks.com] with your order number and details about the issue. We will provide instructions for returning the damaged or defective item and issue a replacement or refund as appropriate.
6. Order Errors
If we have made an error with your order (e.g., wrong item shipped), please contact us within [10] days of receipt. We will arrange for the correct item to be sent to you and cover any return shipping costs.
7. Contact Us
For any questions or concerns regarding our Refund and Return Policy, please contact our customer service team:
- Email: [contact@allindiansnaks.com]
8. Policy Changes
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on our website with an updated effective date. Please review this policy periodically for any updates.